Refund policy

Returns, refunds and cancellations

We want you to be happy with your Jimny gear. This policy explains how returns, refunds and warranty claims work when you buy from JimSA.co.za. All amounts are in South African Rand (ZAR).

30-day returns

  • You may cancel your order and return items for any reason within 30 days of receiving them.
  • Sale items can be returned within 14 days of receiving them, under the same conditions.

Condition of returned items

  • Items must be unopened, unused, not fitted, installed or customised, and returned in their original packaging, with all parts and accessories.
  • If an item is not returned in its original packaging, a handling fee may apply.
  • Original packaging must be complete and in a resaleable condition. If the packaging is torn, written on, taped over or otherwise damaged so the item can't be resold as new, we may deduct a handling or repackaging fee, or the cost of the loss in value, from your refund.
  • If a returned item is damaged, incomplete or shows signs of use or opening, we may deduct an amount for the loss in value from your refund.

Items that can't be returned for change of mind

  • Items made to your instructions, special-ordered for you, or clearly personalised.
  • Discounted bundles must be returned complete. Individual items from a bundle can't be returned on their own.

How to return an item

  1. Email info@jimsa.co.za with your order number, the item(s) you're returning, the reason, and photos of the item and packaging.
  2. We'll confirm your return and send you the return address.
  3. Send the item(s) back within 14 days of emailing us. Place the product, in its original box, inside a separate outer box, and don't stick labels or tape directly onto the product box.
  4. Use a trackable courier service and keep your proof of dispatch. We can't take responsibility for parcels lost on the way back to us.

Cancellation charge

  • A 20% cancellation charge (excluding shipping) applies to cancellations after payment and to change-of-mind returns. This is because payment providers and banks do not refund their transaction fees to us, and the charge also covers our admin costs.

Return shipping and delivery costs

  • For change-of-mind returns, you pay the cost of returning the item(s).
  • Original delivery/shipping fees are not refundable.
  • For approved faulty, damaged or incorrect items, JimSA pays the return shipping (see below).

Refunds

  • We'll check your return when it arrives and let you know by email.
  • Approved refunds are paid within 14 days of receiving and checking your return, to the same payment method you used, less any deductions that apply under this policy (the cancellation charge and any handling fee or loss-in-value deduction).
  • If you paid with a buy-now-pay-later provider (e.g. Payflex), the refund is processed through that provider under its terms.
  • Banks can take a few extra days to show a refund. If you haven't received it after that, please contact us at info@jimsa.co.za.

Faulty, damaged or incorrect items

  • Please check your order when it arrives and let us know as soon as possible if anything is damaged, faulty or not what you ordered.
  • If the parcel or product box arrives damaged by the courier, please email us photos within 48 hours of delivery so we can treat it as a shipping claim.
  • Under the Consumer Protection Act (CPA), goods carry an implied warranty of quality for 6 months from delivery. If an item is defective, you may choose a repair, replacement or refund.
  • For approved claims, JimSA pays the return shipping, and no cancellation charge or other deductions apply.
  • Approved claims are resolved, by replacement or refund, within 10 business days of approval.
  • This does not cover damage caused by incorrect fitment, misuse, overloading, accidents or normal wear and tear.

Manufacturer warranty

  • Products are also covered by their manufacturer's warranty, in addition to your rights under the CPA. Warranty claims for products bought from JimSA are handled through us. Email info@jimsa.co.za with your order number, a description of the problem and photos.
  • Each product is covered by its own manufacturer's warranty terms and periods. Ask us if you need the details for a specific product.
  • Labour and fitment costs are not covered under warranty claims. This includes the cost of removing or refitting parts, and any damage caused during fitment.
  • Manufacturer warranties generally don't cover normal wear and tear, cosmetic damage, misuse, overloading, accidents, or products not fitted or used according to the manufacturer's instructions.
  • We strongly recommend that products are fitted by a qualified, insured and experienced 4x4 workshop. Contact us for recommended fitment centres.

Gifts

  • If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return.
  • Otherwise, the refund goes to the person who placed the order.

Questions

Contact us at info@jimsa.co.za.